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Frequently asked questions

  • I have completed all the personalised options but can't preview?
    Please kindly check all your personalised options have been selected: - Skin tone coloured circles needs to be selected (this is on most products) - All drops downs - Message (not applicable for notepads & posters) Your preview will then show within 90 seconds. Thanks.
  • I can't add to cart / where is my cart?
    Once you have completed all the personalised fields, preview and then add to cart. Your gift will be in your cart, top right of your screen.
  • How do add a message?
    A message box will open - type your message here. - You can use as many lines as you wish - Press save We print your message on the inside cover of your book (page 3)
  • Do you have any offers?
    Yes! Use code HERO10 in your cart add you'll receive a 10% discount. Hurry! This ends today! Thanks.
  • How do I turn the page on my preview?
    Hover your cursor over the middle right of the page and you will see an arrow to click and turn the page.
  • Why can't I see the personalised option I want?
    We're a small family busy going as fast as we can! We started with just a few books back in 2018 and as we grow we are able to add more books and more options. Next year all our books will have a full female range, skin tone, multi language, hard back & soft back option and multi sports. Thanks for your support as we continue to inspire, motivate and excite.
  • If I order today will my gift arrive before Christmas?
    Yes! UK delivery is 10 days from order with Royal Mail. Rest of the world is 16 days using DHL.
  • How do I close the preview?
    To the top right of the preview pane there is a X. Click the X and this will close your preview pane allowing you to continue your order.
  • Do you ship Worldwide
    Yes, we proudly ship worldwide with our partners DHL & Royal Mail

Need more help? Contact our team at: hello@heroics.store

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